Continuing Education Definitions
The objective of Continuing Education (CE) is to improve and increase the ability of the Life and/or Accident & Sickness Insurance Agent to deliver a high quality of performance, keeping abreast of current and emerging developments in the insurance and financial services industry.
Continuing education must be directly related to life and accident and sickness insurance products or services, group insurance products or services, the operation of an insurance business, or a related discipline in the financial services industry provided the course includes an insurance component. This includes curriculum which are structured for the specific purpose of educating and providing skills to agents to communicate insurance matters effectively.
Life and Accident and Sickness Agents must complete 15 CE credits for each licensing period (June 1st – May 31st); these credits must be accredited by Council. One hour of qualifying activity is equivalent to one CE credit.
Compliance with insurance related legislation and regulatory requirements both Provincial (Manitoba) and Federal (e.g. Code of Conduct, the Insurance Act, Rules and Regulations, Privacy legislation, anti-terrorism or money laundering legislation, and replacement requirements) is acceptable and applicable towards the annual CE requirement.
Allowable Content:
Includes courses which address:
- Financial Planning
- Insurance Planning
- Estate Planning
- Tax Planning
- Retirement Planning
- Investment Planning
- Legal/Licensing/E&O/Ethics:
- Contract law as it relates to insurance and insurance transactions
- Legislative requirements for insurance agents
- Legal issues for insurance agencies
- Professional liability issues and programs
- Professional conduct
- Ethics
- Privacy legislation
- Duty of good faith and fair dealing
- Confidentiality requirements
- Anti-fraud legislation and reporting obligations
- Current legal decisions
- Insurer selection and contracts
- Operating structures and affiliations
- Evolving issues
- Planning Management/Continuity
- Business environment, management or organization
- Strategic planning
- Operations management
- Perpetuation & succession planning
- Purchase and sale of agency
- Policies and procedures
- Human Resources
- Employment legislation
- Recruiting, selection, hiring, training, orientation, evaluation, and terminations
- Professional development management
- Employee supervision
- Accessibility
- Diversity, Equity & Inclusion
- Mental Health and Workplace Wellness topics, if the topic is deemed to be a relevant skill required to function efficiently as an insurance professional
- Technology
- Customer Relationship Management (CRM) system
- Insurance policy processing – quote to cancellation
- Current technology issues e.g. telematics, cyber, generative AI
- Accounting and Finance
- Accounting practices required to operate an agency
- Financial management
- Budgeting and operational financial controls
- Marketing/Growth
- Developing a customer service program for your agency
- Principles and management of the claims process
- Communication skills, including managing challenging client interactions, conflict resolution, and overcoming objections
- Selection and management of insurer relationships
- Designations: Courses for the following designations or programs, provided the individual course is accredited or offered through an Accredited Course Provider (ACP) with the Insurance Council of Manitoba:
- Certified Financial Planner (CFP)
- Chartered Life Underwriter (CLU)
- Certified Health Insurance Specialist (CHS)
- Chartered Professional Accountant (CPA)
- Certified Agricultural Farm Advisor (CAFA)
- Elder Planning Counselor Designation (EPC)
- Master of Business Administration (MBA)
- Other professional designations, certifications, or credentials relevant to the knowledge, skills, and competencies required to hold an insurance agent licence may also be considered eligible for CE credits, subject to the Insurance Council of Manitoba approval.
For instructors, CE credits may be claimed annually for teaching or presenting insurance-related coursework. To recognize both preparation and presentation time, instructors are eligible to receive CE credits equal to twice the approved value of the course or presentation. A letter from the organization for which you presented, attesting to your teaching/presenting activity, is required. The course must be completed through an Accredited Course Provider (ACP) as approved by the Insurance Council of Manitoba (ICM), or individually approved by the ICM, and must be listed on the ICM website. Course completion certificates may reflect only the approved course CE credit value; however, instructors who identify the activity as instruction or presentation when reporting it to the ICM will be awarded CE credits at twice the approved course value.
All courses claimed for continuing education credit must meet the Council’s definition of an approved course. All courses, including participation records and completion status, are subject to audit, review, and verification at any time.
The objective of Continuing Education (CE) is to improve and increase the ability of the General Insurance Agent to deliver a high quality of performance, keeping abreast of current and emerging developments in the insurance industry.
Continuing education must be directly related to knowledge relevant to giving advice about general insurance products or services, including the claims process, or the operation of a general insurance business. This includes curriculum which are structured for the specific purpose of educating and providing skills to agents to communicate insurance matters effectively.
General Insurance Agents must complete 8 CE credits and Auto Only Brokers must complete 4 CE credits for each licensing period (June 1st – May 31st); these credits must be accredited by Council. One hour of qualifying activity is equivalent to one CE credit.
Compliance with insurance related legislation and regulatory requirements both Provincial (Manitoba) and Federal (e.g. Code of Conduct, the Insurance Act, Rules and Regulations, Privacy legislation, and anti-terrorism or money laundering legislation) is acceptable and applicable towards the annual CE requirement.
Allowable Content:
Includes courses which address:
- Risk Assessment, Insurance Solutions and Coverage Placement:
- Assessing client circumstances, identifying risk exposures, and recommending appropriate insurance and risk management solutions to meet client needs
- Information gathering and needs evaluation
- Agent negotiation skills with consumers and insurers
- Rate manual usage
- Insurance policy terms and wordings (e.g. coverage)
- Comparison of insurance policies
- Quotation assessment and selection of insurer
- Climate change and trends
- Policy Administration and Service:
- Insurance policy maintenance
- Amendments to the policy
- Policy renewal process
- Time and priority management
- Claims Support and Claims-Related Knowledge:
- Claims process – agent management
- Roles and responsibilities of insurers, adjusters, and brokers during a claim
- Claims documentation and reporting requirements
- Emerging trends affecting claims handling, including catastrophe response and climate-related events
- Coverage interpretation as it relates to assisting clients and explaining policy benefits
- Legal/Licensing/E&O/Ethics
- Contract law as it relates to insurance and insurance transactions
- Legislative requirements for insurance agents
- Legal issues for insurance agencies
- Professional liability issues and programs
- Professional conduct
- Ethics
- Privacy legislation
- Duty of good faith and fair dealing
- Confidentiality requirements
- Anti-fraud legislation and reporting obligations
- Current legal decisions
- Insurer selection and contracts, including binding authority and agent legal obligations
- Operating structures, affiliations and sub-brokers
- Evolving issues
- Planning Management/Continuity:
- Business environment, management or organization
- Strategic planning
- Operations management
- Perpetuation & succession planning
- Purchase and sale of agency
- Policies and procedures
- Human Resources:
- Employment legislation
- Recruiting, selection, hiring, training, orientation, evaluation, and terminations
- Professional development management
- Employee supervision
- Accessibility
- Diversity, Equity & Inclusion
- Mental Health and Workplace Wellness topics, if the topic is deemed to be a relevant skill required to function efficiently as an insurance professional
- Technology:
- Broker Management Systems Selection and Operation
- Insurance policy processing – quote to cancellation
- Current technology issues e.g. telematics, cyber, generative AI
- Accounting and Finance:
- Accounting practices required to operate an agency
- Financial management
- Budgeting and operational financial controls
- Marketing/Growth:
- Developing a customer service program for your agency
- Principles and management of the claims process
- Communication skills, including managing challenging client interactions, conflict resolution, and overcoming objections
- Selection and management of insurer relationships
- Designations: Courses for the following designations or programs, provided the individual course is accredited or offered through an Accredited Course Provider (ACP) with the Insurance Council of Manitoba:
- Chartered Insurance Professional (CIP)
- Advanced Chartered Insurance Professional (ACIP)
- Fellow Chartered Insurance Professional (FCIP)
- Canadian Accredited Insurance Broker (CAIB)
- Canadian Professional Insurance Broker (CPIB)
- Canadian Certified Insurance Broker (CCIB)
- Canadian Risk Management (CRM)
- Canadian Managing General Agent (CMGA)
- Registered Professional Liability Underwriter (RPLU)
- Certified Fire Protection Specialist (CFPS)
- Associate in Claims (AIC)
- Associate in Risk Management (ARM)
- Other property and casualty insurance, claims, fire protection, loss prevention, underwriting, brokerage, or risk management designations approved by the Insurance Council of Manitoba.
For instructors, CE credits may be claimed annually for teaching or presenting insurance-related coursework. To recognize both preparation and presentation time, instructors are eligible to receive CE credits equal to twice the approved value of the course or presentation. A letter from the organization for which you presented, attesting to your teaching/presenting activity, is required. The course must be completed through an Accredited Course Provider (ACP) as approved by the Insurance Council of Manitoba (ICM), or individually approved by the ICM, and must be listed on the ICM website. Course completion certificates may reflect only the approved course CE credit value; however, instructors who identify the activity as instruction or presentation when reporting it to the ICM will be awarded CE credits at twice the approved course value.
All courses claimed for continuing education credit must meet the Council’s definition of an approved course. All courses, including participation records and completion status, are subject to audit, review, and verification at any time.
The objective of Continuing Education (CE) is to improve and increase the ability of the Insurance Adjuster to deliver a high quality of performance, keeping abreast of current and emerging developments in the insurance industry.
Continuing education must be directly related to knowledge relevant to the adjustment of claims, including the claims process, or the operation of an adjusting firm. This includes curriculum which is structured for the specific purpose of educating and providing skills to adjust claims and communicate effectively.
Insurance Adjusters must complete 8 CE credits for each licensing period (July 1st – June 30th); these credits must be accredited by Council. One hour of qualifying activity is equivalent to one CE credit.
Compliance with insurance related legislation and regulatory requirements both Provincial (Manitoba) and Federal (e.g. Code of Conduct, the Insurance Act, Rules and Regulations, Privacy legislation, and anti-terrorism or money laundering legislation) is acceptable and applicable towards the annual CE requirement.
Allowable Content:
Includes courses which address:
- Claims Management and Professional Practice:
- Claims file management
- Documentation standards and best practices
- Reserving principles
- Time and priority management
- Quality assurance
- Independent adjusting firm operations
- Litigation management and court processes
- Alternative dispute resolution
- Communication skills, including managing challenging client interactions, conflict resolution, and overcoming objections
- Writing and reporting skills, negotiation techniques
- Mediation skills
- Claims Investigation & Assessment:
- Investigative skills and techniques
- Interview techniques and statement taking
- Physical damage assessment, scoping, and estimating
- Changes in building codes, bylaws, and materials
- Property and casualty coverages as they relate to claims
- Evidence collection and preservation
- Cause and origin fundamentals
- Business interruption and financial loss claims
- Catastrophe claims management
- Climate change and trends
- Coverage analysis and interpretation
- Legal/Licensing/E&O/Ethics:
- Contract law as it relates to insurance adjusters and firms
- Legislative requirements for insurance adjusters
- Legal issues for adjusting firms
- Professional liability issues and programs
- Professional conduct
- Ethics
- Privacy legislation
- Duty of good faith and fair dealing
- Confidentiality requirements
- Anti-fraud legislation and reporting obligations
- Current legal decisions impacting claims handling and adjusting practice
- Contracts and service agreements
- Operating structures and affiliations
- Evolving issues
- Planning Management/Continuity:
- Business environment, management, or organization
- Strategic planning
- Operations management
- Perpetuation & succession planning
- Purchase and sale of adjusting firms
- Policies and procedures
- Human Resources:
- Employment legislation
- Recruiting, selection, hiring, training, orientation, evaluation, and terminations
- Professional development management
- Employee supervision
- Accessibility
- Diversity, Equity & Inclusion
- Mental Health and Workplace Wellness topics, if the topic is deemed to be a relevant skill required to function efficiently as an insurance professional
- Technology:
- Claims management systems
- Digital claims and file management
- Current technology issues e.g. telematics, cyber, generative AI
- Accounting and Finance as it applies to claims and adjusting:
- Accounting practices required to operate an adjusting firm
- Financial management
- Budgeting and operational financial controls
- Marketing/Growth:
- Developing client service programs
- Principles and management of the claims process
- Selection and management of insurer relationships
- Designations: Courses for the following designations or programs, provided the individual course is accredited or offered through an Accredited Course Provider (ACP) with the Insurance Council of Manitoba:
- Chartered Insurance Professional (CIP)
- Advanced Chartered Insurance Professional (ACIP)
- Fellow Chartered Insurance Professional (FCIP)
- Canadian Accredited Insurance Broker (CAIB)
- Canadian Professional Insurance Broker (CPIB)
- Canadian Certified Insurance Broker (CCIB)
- Canadian Risk Management (CRM)
- Canadian Managing General Agent (CMGA)
- Registered Professional Liability Underwriter (RPLU)
- Certified Fire Protection Specialist (CFPS)
- Associate in Claims (AIC)
- Associate in Risk Management (ARM)
- Other property and casualty insurance, claims, fire protection, loss prevention, underwriting, brokerage, or risk management designations approved by the Insurance Council of Manitoba.
For instructors, CE credits may be claimed annually for teaching or presenting insurance-related coursework. To recognize both preparation and presentation time, instructors are eligible to receive CE credits equal to twice the approved value of the course or presentation. A letter from the organization for which you presented, attesting to your teaching/presenting activity, is required. The course must be completed through an Accredited Course Provider (ACP) as approved by the Insurance Council of Manitoba (ICM), or individually approved by the ICM, and must be listed on the ICM website. Course completion certificates may reflect only the approved course CE credit value; however, instructors who identify the activity as instruction or presentation when reporting it to the ICM will be awarded CE credits at twice the approved course value.
All courses claimed for continuing education credit must meet the Council’s definition of an approved course. All courses, including participation records and completion status, are subject to audit, review, and verification at any time.