Continuing Education Definition - Insurance Adjuster Licensees

The objective of continuing education is to improve and increase the ability of the Insurance Adjuster to deliver a high quality of performance, keeping abreast of current and emerging developments in the insurance industry.

Continuing education must be directly related to knowledge relevant to the adjustment of claims, including the claims process, or the operation of an adjusting firm; this includes curriculum which is structured for the specific purpose of educating and providing skills to adjust claims and communicate effectively. 

The focus of an adjuster seminar should be the investigation of claims, assessment of damages, knowledge of applicable laws, including acts, regulations, and rules, and communication skills.

Adjuster Topics:

Examples of selections that might be eligible for continuing education credits are as follows:

  • Investigative skills/techniques
  • Interview Techniques/statement taking
  • Negotiation skills/techniques
  • Writing/reporting skills
  • Physical damage assessment, scoping and/or estimating
  • Changes in building codes, bylaws and/or materials
  • Applicable Law, including current legal decisions
  • Conflict resolution
  • Legislative requirements for insurance adjusters
  • Ethics
  • Property and/or Casualty coverages, as it relates to insurance
  • Accounting
  • Planning Management/Continuity
  • Human Resources
  • Technology
  • Business Development

Excluded Content:

Content excluded from allowable CE credits are programs based on:

  • Promotion
  • Motivation
  • Recruiting clients
  • Maintaining a positive self-image
  • Personal needs fulfilment
  • Personal goal setting for the organization
  • Personal achievement and balanced living
  • Personal betterment

Partial credits may be applicable to seminars that include the above noted subjects, provided that there is substantial content which relates directly to the CE Definition for Insurance Adjuster Licensees. 

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466-167 Lombard Avenue
Winnipeg, Manitoba
R3B 0T6
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