Progress Bar - Explanation of Terms as noted at the top of your online application
“Pending ICM Review” = application is pending with the ICM for review and consideration of a licence. Once the application is in this stage, the application would be reviewed within 7-business days.
“Approved” = application has been approved for a licence. Note that this does not mean that a licence has been issued. A confirmation of licensing email will be sent to the stakeholder once a licence has been issued, and the licence will be made public under the Licence Search on ICM’s website.
Looking for a Status Update? Please do not contact the ICM office for a status update unless the application has been “Pending ICM Review” for over 7-business days. Current Processing Times are updated on the home page of the ICM website here.
User Guides:
User Guide for Creation of Invoices by an Agency, Firm or Insurer
User Guide for Creation of Invoices by a Third Party Authorizer
User Guide for Authorizers
User Guide - Steps for the Authorizer to obtain their Listing of Agents
User Guide for NEW Applicants or those applying for a SUPPLEMENTARY licence
User Guide - Instructions to enter your continuing education credits
User Guide - Online Examination Registration
User Guide - to Amend a Licence
User Guide - to Reinstate a Licence
User Guide for Reinstatement of Licences(s) following Disqualification due to E&O
User Guide - for Address Changes, including email address changes
User Guides for Licence Renewal purposes are available on the Licence Renewal page
Frequently Asked Questions
CE FAQ's *refer to the COVID-19 FAQs below for deferral of CE and how this is being handled
Frequently Asked Questions during COVID-19
