Insurance Council of Manitoba


Common Questions

  1. Can I make a complaint and remain anonymous?

    • Anonymous complaints are not processed by the Insurance Council of Manitoba. Complainants must disclose their name(s), an address and telephone number where they can be contacted.


  2. Can I lodge a complaint by telephone?

    • Complaints must be made in writing. For convenience, a standardized Complaint Form is available on our web-site, however as long as the complaint is in writing, any format is acceptable (email, fax, etc.)


  3. What are the possible outcomes of my complaint?

    • Disciplinary actions are prescribed by the Insurance Act of Manitoba. If a complaint is found to be unsubstantiated or results in a letter of caution, the outcome of the investigation is not subject to public disclosure. Possible disciplinary actions include a fine, a letter of reprimand, or a suspension, revocation, or refusal of a licence. Licensees and former licensees may also be required to pay a portion of the costs of an investigation. Disciplinary actions in accordance with the Insurance Act of Manitoba are subject to public disclosure.


  4. How long does an investigation take?

    • Most complaints are concluded within a 60 day period. However, depending on the complexity of the issues and any resulting disciplinary action, some complaints may require significantly longer periods of time to conclude.


  5. Will I be notified of the outcome of an investigation?

    • The complainant will be advised of the final disposition of their complaint once it has been concluded. If disciplinary action is taken, the complainant will be advised once all avenues of appeal by the agent have been exhausted, and the decision is final.

If you have any questions or require assistance to complete the Complaint Form, please contact the Insurance Council of Manitoba office (204) 988-6800 or e-mail at contactus@icm.mb.ca.



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