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Complaint Process
The role of the Insurance Council of Manitoba is to administer the regulatory legislation governing insurance agents and adjusters in the Province of Manitoba. Your complaint will be reviewed to determine if an individual has operated in contravention of the requirements of the Insurance Act of Manitoba.
The Insurance Council of Manitoba may be sharing the information contained in your complaint with the insurance agent against whom this complaint is filed. Information may also be obtained from the insurance company, or any other source the Council feels necessary in order to investigate your complaint.
The Complaint Process:
To begin a formal inquiry into your complaint please:
- Complete the Complaint Form or provide the details of your complaint in a written format
- Ensure all relevant information is provided
- Forward your written complaint and copies of supporting documents to the Insurance Council of Manitoba Compliance Department at Suite 466 - 167 Lombard Avenue, Winnipeg, Manitoba R3B 0T6
Upon receiving your written complaint, the compliance department will:
- Determine if your complaint falls within the mandate of the Insurance Council of Manitoba
- Conduct an investigation of your complaint, which may include:
- Contact with the agent/agency
- Contact with other individuals and insurers who may have information relevant to your complaint
- Review all relevant information to determine if the agent, broker or adjuster has committed any infraction of the Insurance Act of Manitoba or Code of Conduct
- Forward this matter to the appropriate Council for disciplinary review
- Inform you of the results of the review
If you have any questions or require assistance to complete the Complaint Form, please contact the Insurance Council of Manitoba office (204) 988-6800 or e-mail at contactus@icm.mb.ca.
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